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Version of 1 November 2026

Version: cgv-2026-11-01b · English translation — the French version prevails (see article 19).

Terms of sale

Updated: 1 November 2026. These terms apply to every order placed on bondatelier.eu from this date. The version you accept when you pay is the one that governs your order; it is attached to the confirmation email.

In short:

1. Who sells

The seller is LOOPTECH, Mazen Hammoud EI (Mazen Hammoud, sole trader — *entrepreneur individuel* under French law), who runs the website and the "Bond" brand ("the Bond atelier", "we").

The full legal notice is on the "Legal notice" page.

2. These terms

2.1. These terms of sale govern sales concluded on bondatelier.eu between Bond and a consumer, meaning a person buying for personal purposes. They are completed by the privacy policy, the cookies page and the "Delivery, returns and guarantees" page, which summarises them.

2.2. You accept these terms by ticking the box provided before payment. You can read, save and print them at any time from the website footer. Each version has an identifier (here cgv-2026-11-01b): with your order, we record the version accepted and the date and time of acceptance, together with the exact text of these terms as it was shown to you (with the seller's details and the tax statements of that day) and its digital fingerprint, which proves its integrity.

2.3. The website is offered in French and English. The contract is concluded in the language of the website you use; the English version of these terms is a translation (see article 19).

3. What we offer

3.1. An artwork created with artificial intelligence

Our portraits are generated by an artificial intelligence model (an image-generation model run by an external provider), from the photos you send, the style and scene you choose and the atelier's artistic instructions. The words "atelier", "sitting", "study" and "painted" describe our approach and the painterly look of the artworks: our artworks are not painted by hand, and no artist retouches the studies one by one.

What the atelier does itself, with its own tools: preparing and framing your photos, the style instructions, writing the name and years on an "In Memory" portrait or the name in certain styles (these texts are added by our software after generation and are never sent to the AI provider), watermarking the previews, preparing the print file, and a check of the file by a person at the atelier before every print.

3.2. What you can order

Each artwork comes in several forms:

3.3. What to expect

4. The free sitting

4.1. Before any purchase, you can ask for one free sitting: two studies, delivered as watermarked previews. It is free and without obligation.

4.2. To receive it, you enter your email address and click the link we send you. This link creates your Bond space (an account without a password, which you can delete at any time from "Settings"), or signs you in if you already have one. A bot check is made when you send the request.

4.3. The free sitting is limited to one per person (one per verified email address, for good) and to one per commission. To protect the service we may refuse an abusive request (disposable address, repeated attempts), and on some days the atelier may be full: your project is then kept and you can try again the next day.

4.4. The watermarked previews are there to help you choose your artwork: they are provided for your private use only. The rights described in article 15 cover only the artwork ordered and paid for.

5. Prices

5.1. Prices are shown in euros on the website, all taxes included: the VAT of the destination country is included in the price, at that country's rate. The destination is the country of delivery of your order or, for the digital file alone, the billing country you give. Nothing is added to the price at payment, apart from the delivery charge, which is shown before payment. The VAT of the country of delivery (or of billing, for the digital file alone) is included in the price, at the rate shown on the invoice with the applicable tax statement. Rates applied: Austria 20%, Belgium 21%, Bulgaria 20%, Croatia 25%, Cyprus 19%, Czechia 21%, Denmark 25%, Estonia 24%, Finland 25.5%, France 20%, Germany 19%, Greece 24%, Hungary 27%, Ireland 23%, Italy 22%, Latvia 21%, Lithuania 21%, Luxembourg 17%, Malta 18%, Netherlands 21%, Poland 23%, Portugal 23%, Romania 21%, Slovakia 23%, Slovenia 22%, Spain 21%, Sweden 25%. The tax statement that applies to your order appears in the summary before payment and on your invoice.

5.2. The summary shown before payment states the price of the artwork, any supplements (additional animal, Custom Scene), the delivery charge for the chosen country and the total to pay. The delivery charge, VAT included, depends on the country of delivery and the products ordered; it is always shown before payment and included in the total to pay. At the date of this version it is €8.95 for France (all formats). For every other country it is calculated for the destination and the products ordered, from the quote of our print partner: it varies from one country and product to another, and there is no single fee for the whole of Europe. The digital file alone has no delivery charge.

5.3. The applicable price is the one shown when you pay. A later price change never alters a paid order; if a price changes during your visit, the page tells you and nothing is charged until you confirm the new total.

6. Ordering and paying

6.1. The steps. You send your photos, choose the style and scene, receive your studies, choose the one you keep and its form (digital, print, canvas or framed), then fill in your details (and the delivery address for a printed artwork). Before you pay, a summary shows the artwork, the format, the total price, the charges and the delivery time: you can go back and correct any error at every step.

6.2. Confirming. To order, you tick the box accepting these terms and, since your order includes the HD digital file (it always does), the box asking for the file to be supplied immediately (see article 12). You then confirm with the "Pay" button, which shows the amount: clicking this button commits you to pay.

6.3. Payment. Payment is handled by our provider Stripe. Accepted methods: online payment through Stripe, by bank card and, where applicable, by the other payment methods Stripe offers you at the time of payment. Your card details are entered directly with Stripe; Bond never receives them. The amount is charged when you order. If the payment is declined, no order is placed and nothing is charged.

6.4. Conclusion of the contract. The contract is concluded when the payment is confirmed. We then send you, on a durable medium, a confirmation email: it summarises your order, repeats your request for immediate supply of the HD file and your acknowledgement that you lose the right of withdrawal (article 12.3), and attaches these terms in the version you accepted. Your invoice is available on your order page.

6.5. We may refuse or cancel an order for a legitimate reason (for example prohibited content under article 11, payment fraud or an earlier payment dispute); any amount paid is then refunded.

7. After the order: repaint sittings and swapping the study

7.1. A paid order opens repaint sittings for the ordered artwork: their number is shown before payment and on the atelier page (six at the date of this version), each with two studies. A sitting that fails is not counted. These sittings are included in the price and have no separate price.

7.2. Swapping the study. An order covers a single artwork. You can replace the artwork of your order with another study from the same commission: at any time for the digital file and, for a printed artwork, as long as the file has not been approved for printing. The HD file is then remade from the new study.

7.3. The atelier may be temporarily unavailable (maintenance, AI provider outage): the sittings then remain available for later.

8. Making and delivering printed artworks

8.1. Where we deliver. We sell to customers in the 27 Member States of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France (mainland France, including Corsica, excluding overseas territories), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. A printed artwork is delivered to the country of delivery you choose among them; the digital file alone is sold according to your billing country. We do not sell in other countries (for example the United Kingdom, Switzerland, Norway, Iceland or Liechtenstein).

8.2. Making. Each artwork is made to order by our print partner, Prodigi, in one of its partner workshops located in the European Union; the workshop depends on the country of delivery and the format ordered. Before printing, a person at the atelier checks the file.

8.3. Delivery time. The delivery time is shown before payment for the country of delivery you chose, and repeated in the confirmation email, with the corresponding dates. At the date of this version it is 5 to 7 days for France and 5 to 8 days for Belgium and Luxembourg, counted in calendar days from the order confirmation; it includes the check, the making and the transport. For other countries we do not promise a delivery time shorter than the legal maximum: we deliver at the latest 30 days after the conclusion of the contract (article L216-1 of the French Consumer Code). The last date of the range shown before payment is our delivery commitment; for a country without a range, our commitment is that legal maximum of 30 days.

8.4. Late delivery. If the artwork has not been delivered by that date, you can give us formal notice (by email) to deliver it within a reasonable additional period; if it still has not arrived, you can cancel the order. You can cancel immediately if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was essential for you and you told us so before ordering (article L216-6 of the French Consumer Code). We then refund all sums paid, delivery included, within 14 days at the latest (article L216-7).

8.5. Tracking and receipt. You receive an email with tracking when the parcel ships. The risk of loss or damage passes to you when you, or the person you designated, take physical possession of the parcel (article L216-2): until then, it is ours. We advise you to check the parcel on receipt; if it is damaged, see article 10.

8.6. Address. Check the address you enter: if a parcel cannot be delivered because the address is wrong or incomplete, we contact you to find a solution, and the cost of a new shipment may be charged to you (you are told the amount beforehand).

9. The HD digital file

9.1. Supply after the confirmation. The HD file is supplied once the payment is confirmed and the confirmation email of your order has been sent (article 6.4), never before. "Supplied" means: the artwork appears without watermark on your order page, with the "Download HD" button. In practice this takes a few moments; until the email has been sent, your order page says so, the artwork stays watermarked and you can still withdraw (article 12.4). If the email cannot be sent, we contact you.

9.2. Access. You can download the file as many times as you like from your order page, as long as your order and your Bond space exist. We advise you to keep a copy. If the order is fully refunded or the contract terminated, access to the file ends and you must stop using it; a price reduction granted under the legal guarantees does not take your artwork away.

10. Damaged parcel, mistake or defect: what we do

10.1. An artwork arrives damaged, badly printed, or is not the right one (format, image, frame): write to [email protected] with your order number and a photo. We reprint it and send it again free of charge, within 30 days at most; if you prefer, or if a reprint is not possible within that time, we refund you as provided by law (article 14). As a rule, we do not ask you to send back the damaged artwork; if a return is needed, it is at our expense.

10.2. The HD file does not open, is incomplete or does not match the chosen study: write to us and we fix it; failing that, you are entitled to a price reduction or a refund (article 14).

10.3. So that we can act quickly, please write to us if possible within 14 days of receipt. This is only a recommendation: it does not reduce your legal guarantees in any way, which last two years (article 14).

10.4. The printed artwork reproduces the study you saw and chose: its artistic interpretation (pose, setting, rendering of the coat or features) is part of what you chose. Printing defects, damage and mistakes of format, image or frame, on the other hand, are always covered.

11. Your photos, your texts and the person shown

11.1. Your rights in the photos. Only send photos you took or have the right to use. If a person appears in a photo, you must have the right to use their image: avoid people in the background of your animal's photos — the atelier does not need them.

11.2. "Together" portrait. For a photo of a person, you confirm, for that specific portrait, that you are that person, that you have their permission, or that you are the legal guardian of the minor shown or have the required authorization. A notice for the person shown is available on the page "Your photo in a Together portrait": please pass it on to them. You can remove the person while the portrait is being prepared: their photos are then deleted.

11.3. Prohibited content. You must not send unlawful content, sexual, violent or hateful content, the image of a person without their permission, a work or trade mark belonging to someone else, or content intended to mislead about the identity of a real person. We may refuse a request, stop a sitting or delete content that breaks these rules.

11.4. What you allow us to do. You allow Bond to keep, process and pass your photos and choices to its providers (image generation, storage, printing) only to carry out your order and make it available to you, for as long as needed. We do not sell your photos, do not publish them and do not use them to train our own models.

11.5. Your texts. The names and dates you enter for an inscription are reproduced exactly as you wrote them: check them before starting the sitting. Your notes and your tribute are not sent to the AI provider; they are kept with your portrait to be given back to you.

11.6. Memory capsule. If you share a capsule through a link, anyone who receives the link can see it (name, years, portrait, tribute, voice message) until you revoke it. You are responsible for what you put in it. Anyone can report content they believe is unlawful to [email protected], giving the link, the reason and their contact details; we handle reports promptly and tell you what we decided.

12. Right of withdrawal

12.1. The principle. For a distance purchase, the law generally gives 14 days to change your mind. It provides exceptions, which cover Bond's products.

12.2. Printed artworks (print, canvas, framed): no right of withdrawal. Each is made from your photos and the study you chose: it is a good made to your specifications and clearly personalised (article L221-28 3° of the French Consumer Code). Your legal guarantees remain in full (articles 10 and 14).

12.3. HD digital file: the right of withdrawal ends once it is supplied, if you agreed. At checkout, we ask you to tick a box by which you ask for the file to be supplied immediately and acknowledge that you thereby lose your right of withdrawal. We confirm this agreement in your order confirmation email, which is sent before the file is supplied. The file is supplied when the artwork appears without watermark on your order page, which only happens after that email has been sent; from that moment, you can no longer withdraw (article L221-28 13°). The same applies to the file included with a printed artwork.

12.4. As long as the file has not been supplied (for example if the confirmation email could not be sent yet or the preparation of your order is blocked), you can withdraw within 14 days of the conclusion of the contract without giving any reason:

We acknowledge receipt by email without delay, repeating the content of your statement and its date and time, and refund all sums paid within 14 days, using the payment method you used. Where there is no right of withdrawal or it has ended, the function tells you so instead of recording a withdrawal.

12.5. Free sittings before any purchase are free: they create no obligation to pay.

13. Contacting us, complaints

Please give your order number. We reply within 3 working days.

14. Legal guarantees

14.1. Like any seller, Bond is bound by the legal guarantee of conformity and the guarantee against hidden defects. A personalised artwork is covered like any other good: personalisation removes the right of withdrawal, not the guarantees. Bond does not offer a commercial guarantee on top of these legal guarantees.

14.2. Printed artworks. The box required by article D211-2 of the French Consumer Code is reproduced below in French, its official language, followed by an English translation for information.

Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.

Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :

1° Le professionnel refuse de réparer ou de remplacer le bien ;

2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;

3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;

4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.

*Translation for information (the French box above is the official text):* The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date it appeared. Where the sales contract provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that content or service throughout the planned supply period, on the same terms of proof. The legal guarantee of conformity obliges the trader, where applicable, to provide all updates needed to keep the goods in conformity. It entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience. If the goods are repaired under the legal guarantee, the consumer gets a six-month extension of the initial guarantee. If the consumer asks for repair but the seller imposes replacement, the legal guarantee is renewed for two years from the date of replacement. The consumer may obtain a price reduction while keeping the goods, or end the contract with a full refund against return of the goods, if: 1° the trader refuses to repair or replace the goods; 2° repair or replacement takes place after thirty days; 3° repair or replacement causes major inconvenience to the consumer, in particular where the consumer finally bears the cost of taking back or removing the non-conforming goods, or the cost of installing the repaired or replacement goods; 4° the lack of conformity persists despite the seller's unsuccessful attempt to remedy it. The consumer is also entitled to a price reduction or to termination where the lack of conformity is so serious that it justifies an immediate price reduction or termination, without first asking for repair or replacement. The consumer is not entitled to terminate the sale if the lack of conformity is minor. Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee until the repaired goods are delivered. These rights result from articles L. 217-1 to L. 217-32 of the Consumer Code. A seller who in bad faith obstructs the legal guarantee of conformity faces a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (article L. 241-5 of the Consumer Code). The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the Civil Code, for two years from discovery of the defect; it entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

14.3. HD digital file. Bond is liable for lack of conformity of the file existing when it is supplied and appearing within the following two years (article L224-25-12 of the French Consumer Code); a defect appearing within twelve months is presumed to have existed at supply. You are entitled to have the file brought into conformity free of charge within a reasonable time or, failing that, to a price reduction or termination of the contract (articles L224-25-17 et seq.). On termination, we refund you within 14 days and you stop using the file.

14.4. To use a guarantee, write to us (article 13).

15. Rights in the artwork

15.1. What we can promise, and what we do not. Your artwork is generated by artificial intelligence. Under French and EU law, an image is protected by copyright only if it reflects the free and creative choices of a human author; according to the official positions available today, an image produced by AI without sufficient creative human input is not protected. We therefore cannot guarantee that the artwork is protected by copyright, that it is unique, or that it gives you exclusivity: an AI can produce similar images in the same style for other people.

15.2. What we grant you. For any rights Bond may hold in the ordered artwork, Bond grants you, from payment, worldwide and for the whole duration of those rights, the right to use, reproduce, print, display and share the artwork for your personal, non-commercial use, including on your social networks and by having it printed wherever you like. Any commercial use (selling reproductions, merchandise, advertising) requires our written agreement.

15.3. What we will not do. We do not sell your artwork to anyone else, do not publish it and do not use it in our communication without your express agreement. Your photos remain yours (article 11).

15.4. What remains Bond's. The website, the "Bond" brand, the styles, scenes, texts and graphic elements of the atelier remain Bond's property.

15.5. If a third party claims a right in an artwork, write to us: we examine the claim and, if it is justified, offer you a new artwork or a refund.

16. Mediation and disputes

16.1. If something goes wrong, write to us first (article 13): we always look for an amicable solution.

16.2. If your written complaint does not settle the matter, you can use, free of charge, the consumer mediator Bond belongs to:

A request for mediation is admissible if you first sent Bond a written complaint and you refer the matter to the mediator within one year of that complaint (article L612-2 of the French Consumer Code). If your complaint is not settled, we remind you of these details in writing. Mediation is optional: you can always go to court.

16.3. If you live in another European Union country, the European Consumer Centre of your country can also help you free of charge with a cross-border dispute (for example, in Belgium: eccbe.eu; in Luxembourg: cecluxembourg.lu; in France: europe-consommateurs.eu).

17. Liability

17.1. Bond is fully liable for the proper performance of your order, including when part of it is carried out by its providers (printing, transport, payment) (article L221-15 of the French Consumer Code). Bond can only be released from this liability if the problem is due to you, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure.

17.2. Nothing in these terms limits Bond's liability for personal injury, gross negligence or wilful misconduct, nor your rights under the legal guarantees.

17.3. You are responsible for the photos and texts you send and for the use you make of the artwork (articles 11 and 15).

18. Personal data

Bond processes your data to carry out your order, as explained in the privacy policy; cookies and browser storage are described on the Cookies page.

19. Language, applicable law and courts

19.1. These terms are written in French. The English version is a translation; in case of discrepancy, the French version prevails.

19.2. Applicable law. Your contract is governed by French law. This choice does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you habitually live (for example Belgium or Luxembourg), that is, the rules from which a contract cannot derogate: you can always rely on them and, where they protect you more than French law on a given point, they apply on that point. If you live in Switzerland, Swiss law may apply instead of French law to the extent provided by Swiss law.

19.3. Courts. If you are a consumer, you may bring proceedings, at your choice, before the competent French courts (where Bond is established) or before the courts of the country where you are domiciled (for example in Belgium or Luxembourg). If you live in France, you may also go to the court of the place where you lived when you ordered or where the damage occurred. Bond may bring proceedings against you only before the courts of the country where you are domiciled.

20. Changes and archiving

20.1. Bond may change these terms; each new version receives a new identifier and applies to orders placed after its publication. Your order remains governed by the version you accepted.

20.2. Bond keeps every version of these terms and the record of your order and your acceptance. When an order reaches €120 or more, the contract is kept for ten years and you can access it on request at [email protected] (article L213-1 of the French Consumer Code).

Annex 1 — Model withdrawal form

This form is only for cases where a right of withdrawal exists (see article 12). The official French model is reproduced in the French version of these terms; English text for information:

(Complete and return this form only if you wish to withdraw from the contract.)

To LOOPTECH, Mazen Hammoud EI (Bond), 8 rue Philippe de Metz, 92270 Bois-Colombes, France, [email protected]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.