Version of 1 November 2026
Version: livraison-retours-2026-11-01b · English translation — the French version prevails.
Delivery, returns and guarantees
Updated: 1 November 2026. This page summarises our terms of sale (version cgv-2026-11-01b); if anything differs, the terms of sale apply.
Where we deliver
- We sell to customers in the 27 Member States of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France (mainland France, including Corsica, excluding overseas territories), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Other countries (United Kingdom, Switzerland, Norway, Iceland, Liechtenstein…) are not served.
- By country and by format. A printed format (art print, canvas, framed) is offered for a country only if our print partner Prodigi confirms that it can make it in a workshop located in the European Union and deliver it to that country. Otherwise that format is not offered for that country — we do not replace it with another one — and the digital file remains available.
- Territories not served (special VAT regime or outside the European Union): Canary Islands, Ceuta, Melilla, Åland Islands, Mount Athos, Heligoland, Büsingen, Livigno, Campione d'Italia, French overseas departments and collectivities, Monaco, Azores and Madeira, northern Cyprus (areas not under the control of the Republic of Cyprus). An order whose address is in one of them is refused before payment.
- The HD digital file on its own needs no delivery: you download it from your order page.
What delivery costs
| Destination | Delivery charge, VAT included (art print, canvas, framed) |
|---|---|
| France | €8.95 for all formats |
| Other European Union country | Calculated for your country and the products ordered, shown before payment and included in the total |
Amount for France at the date of this page. For other countries the charge varies with the destination and the products ordered: there is no single fee for the whole of Europe. It is calculated from the quote of our print partner. The exact amount for your order is always shown before payment, with the tax statement that applies to it; the VAT rates applied are given in article 5 of the terms of sale. The digital file alone has no delivery charge.
How long it takes
| Destination | Delivery time |
|---|---|
| France | 5 to 7 days |
| Belgium, Luxembourg | 5 to 8 days |
| Other European Union country | At the latest 30 days after the conclusion of the contract (legal maximum) |
The delivery time for your order is shown before payment for the country of delivery you chose. Days are calendar days, counted from the confirmation of your order. This includes the check of your file by a person at the atelier, the making to order by our print partner Prodigi (in a partner workshop located in the European Union, depending on the country of delivery and the format) and the transport. For countries without a range above, we do not promise a delivery time shorter than the legal maximum of 30 days (article L216-1 of the French Consumer Code). The exact dates are in your confirmation email: the last date is our commitment.
You receive an email with parcel tracking as soon as it ships.
If your artwork has not arrived by the last date announced, write to us. You can ask us to deliver within a reasonable additional period, then cancel the order if it still has not arrived; you are then refunded everything, delivery included, within 14 days.
The HD digital file
It is supplied on your order page ("Download HD" button) once your payment is confirmed and the confirmation email of your order has been sent, usually a few moments after payment; it is included with every printed artwork. Keep a copy: you can download it again as often as you like as long as your order and your Bond space exist.
Returns and the right of withdrawal
- Printed artworks (print, canvas, framed): they are made from your photos and the study you chose. Like any personalised good, they cannot be returned simply because you changed your mind: the law excludes the right of withdrawal for such goods (article L221-28 3° of the French Consumer Code).
- HD digital file: at checkout, you ask to receive it straight away and acknowledge that you thereby lose your right of withdrawal once the file is supplied (article L221-28 13°). As long as it has not been supplied, you can withdraw within 14 days: with the "Withdraw from contract here" function (at the bottom of every page and on your order page) or by writing to us.
- Before any purchase, you see your artwork: the first sitting is free and without obligation.
A damaged parcel, a mistake, a defect
These cases are always covered, even for a personalised artwork.
- Write to [email protected] (or reply to your order email) with your order number and a photo of the artwork and the parcel.
- We reprint it and send it again free of charge, within 30 days at most. If you prefer, or if that is not possible within that time, we refund you as provided by law.
- As a rule, we do not ask you to send back the damaged artwork; if a return is needed, it is at our expense.
Please write to us if possible within 14 days of receipt, so that we can act quickly. This is only a recommendation: your legal guarantees last two years and this time frame does not reduce them.
The printed artwork reproduces the study you saw and chose: its artistic interpretation is part of your choice. Colours may differ slightly from one screen to another. Printing defects, damage and mistakes of format, image or frame are always covered.
Your legal guarantees
- Legal guarantee of conformity: two years from delivery for a printed artwork, two years from supply for the digital file. Free repair or replacement, otherwise a price reduction or a refund.
- Guarantee against hidden defects: two years from discovery of the defect.
Details, with the official box, are in article 14 of the terms of sale.
A disagreement?
Write to us first: we always look for a solution. If your written complaint does not settle it, you can refer the matter, free of charge, to our consumer mediator: —, —.
Contact us
[email protected] · +33 7 78 56 00 50 · 8 rue Philippe de Metz, 92270 Bois-Colombes, France