Delete your Bond account

How to do it

1. On the website: sign in, open “Settings” from My Collection, then choose “Delete my account” and confirm.
2. In the Bond app: open your account, then “Your data and your privacy”, and choose “Delete my account”.
3. By email: write to [email protected] from your account’s address asking for its deletion. We answer within one month and may ask you to confirm your identity if we have a reasonable doubt.

What is deleted

• Your account: email address, name, language and password. Your sign-in sessions are revoked.
• Your animals’ photos, your portraits and their studies; for a “Together” portrait, the first name and photos of the person shown.
• Your words (note, place, tribute, inscription), your memory capsules and your likeness feedback.
• On your orders, the email and name are anonymised and the addresses erased.

Deletion starts as soon as you ask; your account and data are deleted within minutes, except for what follows.

What is kept, and for how long

• Invoices: 10 years (article L123-22 of the French Commercial Code), even after the account is deleted.
• Orders, anonymised: for the duration of the order and the guarantees, then archived for the accounting period.
• The record of your orders and acceptances (terms version accepted, consent to the immediate supply of the HD file, any withdrawal): the duration of the order and of the limitation periods, generally 5 years; 10 years for an order of €120 or more (article L213-1 of the French Consumer Code).
• If you asked for the free sitting, an encrypted, non-reversible fingerprint of your email address: for as long as the service operates, so that deleting an account does not give a new free sitting.
• Your email exchanges with us: 3 years after the last exchange.
• Backup copies: deleted data remains in them until they expire (30 rolling days). We keep a record of your request so the deletion is applied again if a backup ever had to be restored.